PRIVACY POLICY
This Privacy Policy governs the manner in which 24fit SA Pty Ltd (“24fit”, “we”, “us”, “our”) collects, uses, maintains and discloses personal information collected from users (each, a “User”) of the 24fit.com.au website (“Site”) and in connection with our products and services, including our fitness facilities.
This Privacy Policy was last updated on 09/05/2025
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register as members, make payments, book services, or interact with us via forms, apps, or other features. This information may include:
Full name
Email address
Mailing and residential address
Phone number
Payment and billing details
Date of birth
Gender
Gym access and usage data
Providing personal information is optional, but choosing not to may limit your ability to use our services.
NON- PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information such as browser type, device model, operating system, IP address, and similar data automatically when Users interact with our Site or services.
COOKIES
Our Site may use "cookies" to enhance the User experience. Users can set their web browser to refuse cookies or alert them when cookies are being sent. Disabling cookies may impact site functionality.
HOW WE USE COLLECTED INFORMATION
24fit collects and uses personal information for the following purposes:
To deliver and manage gym memberships and related services
To process payments and manage accounts
To improve customer service and respond to enquiries
To personalise the user experience
To improve our Site and offerings based on feedback
To send important service updates or promotional communications (Users may opt out at any time)
To administer promotions, surveys, or contests that Users choose to participate in.
SHARING WITH THIRD-PARTY SERVICE PROVIDERS
We use trusted third-party platforms and service providers to help deliver our services, including:
Billing and payment processing
Customer relationship and membership management
Gym access control systems
Email communication and marketing tools
These providers may access and process personal information strictly for the purpose of delivering these services on our behalf. We ensure that our partners comply with applicable privacy and data security standards.
Some of our service providers may store or process information outside of Australia. In such cases, we take reasonable steps to ensure that your data is handled securely and in accordance with Australian privacy law.
DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.
YOUR RIGHTS
You have the right to access, update, correct or request deletion of your personal information. To do so, or to make a privacy-related complaint, please contact us using the details below.
PROTECTING YOUR INFORMATION
We adopt appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Data exchanged via our Site is encrypted and transmitted over secure SSL channels.
CHANGES TO THIS POLICY
24fit may update this Privacy Policy at any time. The updated version will be posted on this page with a revised effective date. Users are encouraged to review this policy regularly to stay informed.
CONTACTING US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
24fit SA Pty Ltd
PO Box 271, Stirling, SA, 5152
admin@24fit.com.au